10 Worst Hot Tub Brands to Avoid in 2025 (and 5 Most Reliable Alternatives)

2. Hot Spring Spas

Also based in California, Hot Spring Spas receives slightly better marks for product performance than Life Spas—particularly for energy efficiency—but runs into similar trouble when it comes to customer service. With an average rating of around 3.5 stars, most of the praise goes to the tubs themselves, not the experience of owning or maintaining them.

Recurring complaints include:

• Unresolved or delayed warranty claims
• Limited options for energy-saving settings
• Faulty components, especially heating systems
• Use of questionable or low-grade materials

Rating: 2.5/5