Can You Pass This Auto Mechanic Quiz and Answer These Questions?

A customer wants a free diagnostic scan, and you find a "random misfire" code. What should you do next?

Correct Incorrect A "random misfire" code is a starting point for further investigation. You should inform the customer that while the scan is free, diagnosing and fixing the issue will require additional time, which will be billed at an hourly rate.

A customer wants a free diagnostic scan, and you find a "random misfire" code. What should you do next?

• Tell the customer there is nothing you can do.
• Ship the car to the dealership.
• Request a per-hour diagnostic fee.
• Let the car sit for a few days and ignore the customer's calls.